Privacy Policy

Effective Date: 17 May 2024

Hotel Casa Riva Surat ("we", "us", "our") is committed to protecting the privacy of our users ("you", "your"). This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website and use our services for hotel bookings.

1. Information We Collect

  • Personal Information: When you make a booking or contact us, we may collect personal information including your name, email address, phone number, payment details, and booking preferences.
  • Usage Data: We collect information on how you access and use our website, including your IP address, browser type, and pages visited.

2. How We Use Your Information

  • To Process Bookings: We use your personal information to manage and confirm your hotel reservations.
  • Communication: We may use your contact information to send booking confirmations, updates, and respond to your inquiries.
  • Improvement: Usage data helps us improve our website and services, providing a better user experience.

3. Sharing Your Information

  • Service Providers: We may share your information with third-party service providers who assist in processing bookings and payments.
  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

4. Security of Your Information

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5. Your Rights

  • Access and Correction: You have the right to access and correct your personal information. You can request this by contacting us at
  • Opt-Out: You may opt-out of receiving promotional communications from us by following the unsubscribe link in those emails or by contacting us directly.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control the use of cookies through your browser settings.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Email:
  • Phone: +917778934777 / +917778885885

Thank you for choosing Hotel Casa Riva Surat. We appreciate your trust in us and are committed to protecting your privacy.