Terms and Conditions

Effective Date: 17 May 2024

Welcome to the Hotel Casa Riva Surat website (hotelcasarivasurat.com). By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree to these terms, please do not use our website.

1. Use of the Website

  • Eligibility: You must be at least 18 years old to make a booking on our website.
  • Account: You may need to create an account to use certain features. You are responsible for maintaining the confidentiality of your account information and for all activities under your account.

2. Booking and Payment

  • Booking Confirmation: A booking is confirmed when you receive a confirmation email from us.
  • Payment: All payments must be made in full at the time of booking unless specified otherwise. We accept major credit/debit cards.
  • Cancellation and Refunds: Please refer to our Refund Policy for details on cancellations and refunds.

3. Check-in and Check-out

  • Check-in Time: Check-in is from 12:00 PM on the day of arrival.
  • Check-out Time: Check-out is by 10:00 AM on the day of departure.
  • Late Check-out/Early Check-in: Subject to availability and may incur additional charges.

Please be informed that our hotel adheres to a specific check-in policy regarding unmarried couples. In accordance with our guidelines, unmarried couples are not permitted to check-in together.

4. User Conduct

  • Prohibited Activities: You agree not to use the website for any unlawful purpose, or any purpose prohibited by these terms. This includes but is not limited to:
  • Harassing, abusing, or threatening others.
  • Interfering with the operation of the website.
  • Uploading or distributing viruses or malicious software.
  • Content: You are responsible for the content you post or transmit through the website. We reserve the right to remove any content deemed inappropriate.

5. Privacy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your information.

6. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Hotel Casa Riva Surat or its content suppliers and is protected by intellectual property laws. Unauthorized use of any content is prohibited.

7. Limitation of Liability

  • Disclaimer: Our website and services are provided "as is" without warranties of any kind, either express or implied.
  • Limitation: Hotel Casa Riva Surat will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the website or services.

8. More Terms & Conditions

Hotel Casa Riva, Surat, does not permit check-ins for unmarried couples.

In order to ensure a smooth check-in process, we kindly request that you present a valid Central Government ID or International ID.

While we understand that love knows no boundaries, we must adhere to the rules and regulations set forth by the local authorities.

We apologize for any inconvenience this may cause and hope that you will still consider choosing Hotel Casa Riva for your future travels.

9. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes your acceptance of the new terms.

10. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Surat, Gujarat - India, and you consent to the exclusive jurisdiction of the courts in this jurisdiction.

11. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

  • Email: contact@hotelcasarivasurat.com
  • Phone: +917778934777 / +917778885885

Thank you for choosing Hotel Casa Riva Surat. We look forward to serving you.

Hotel Casa Riva Surat